Cross-Multipoint Support Policy
Welcome to Kuaduo! To ensure that our platform provides a fair, secure and efficient trading environment for all users, we have developed the following support policies. Please read this policy carefully and comply with it.
 1. customer service
Kuaduo provides a professional customer service team to answer any questions at any time.
You can contact us by phone, email or online customer service and we will respond to your question within 24 hours.
 2. technical support
We provide comprehensive technical support for all sellers, including website how-to guides, FAQs and technical troubleshooting.
Sellers can get help through the technical support hotline or technical support email, and our technical team will solve your technical problem within 48 hours.
 3. transaction guarantee
Kuaduo is committed to providing a safe trading environment, and all transactions are monitored and guaranteed through the platform.
We use advanced encryption technology to protect your trading information and ensure that your transactions are safe.
 4. Seller training
In order to help sellers make better use of our platform, we regularly hold various training courses and seminars.
Sellers can take our online training courses to learn how to improve their merchandising skills, optimize store management and more.
 5. complaint handling
If you are not satisfied with the problems or services encountered in the process of using the platform, you can report to us through the complaint hotline or complaint mailbox.
We will investigate and respond to complaints within 72 hours of receiving them to ensure that your issue is resolved promptly.
 6. information update
Kuanduo regularly updates platform information, including new feature introductions, operating guidelines and policy changes.
Sellers should pay regular attention to platform announcements to keep abreast of the latest information and policy changes.
 7. feedback mechanism
We value the opinions and suggestions of every user, and you can provide us with valuable opinions through feedback channels.
We will continue to improve and optimize our services based on your feedback to provide you with a better experience.
Thank you for choosing Kuoduo as your trading platform! We look forward to working with you to create an honest and convenient trading environment.